HEALTH TECH (TELEHEALTH CLINICAL )- ADVANCED
The higher-level duties associated with this advanced-level position may include, but are not limited to:
Coordinating, installing, maintaining, and managing the inventory of Teleworking technologies including hardware and software with assistance of Biomed and IT. Providing established standardized competency based training, guidance and information on the use of advanced Telehealth technologies to patients, staff and providers. Providing established standardized competency based training for Telehealth technology , facilitating interactive simulations for clinical staff participating in Telehealth programs. Supporting designated complex Telehealth programs that require advanced technical skillsets. Coordinating clinic set up and monitoring of workload capture and issues for assigned patient and provider clinics including Telehealth resource based scheduling. Full performance level assignments associated with this position include, but are not limited to:
Preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment. Serving as a telepresenter, within scope of practice, during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter. Providing patient education via approved materials. Providing education and training to Veterans, clinical staff and providers on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns related to these technologies. Receiving and scheduling request for simple and complex intra-facility, and inter-facility telehealth appointments using an electronic resource-based scheduling system. Ensuring that patient privacy is protected by complying with all information security and patient privacy regulations. Arranging and completing test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies. Taking measures to ensure patient care is delivered safely by following appropriate procedures for the cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures. Serving as an imager and manager of clinical data for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines. Work Schedule:
Monday to Friday, 8am-4:
30pm Financial Disclosure Report:
Not required Telework Available:
Not Available Functional Statement:
Yes Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency:
A candidate will not be appointed under authority of 38 U,S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English. Experience and Education.
Experience:
Oneyear of experience in a health care field that demonstrates the applicants ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR Education:
Four academic years above high school leading to a Bachelor's degree with courses related to the occupation. OR Experience/Education Combination. Equivalentcombination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below. a. Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an Associate's degree in a health care related field; or b. Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S Armed Forces. In addition to meeting the basic requirements listed above, you must meet the grade requirements at the GS-7 level to qualify for this position. Grandfathering Provision All Health Technicians (Telehealth Clinical) employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series and grade held. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:
(1) Such employees may be reassigned, promoted up to and including the full performance (journeyman) level, or changed to lower grade within the occupation, but may not be promoted beyond the journeyman level or placed in in supervisory or managerial positions. (2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. (3) If an employee who was retained (grandfathered) under this provision leaves that occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of re-entry to the occupation. Grade Determinations:
In addition to the basic requirements, applicants must demonstrate at least 1 year of experience that is directly related to the duties of a Health Technician (Telehealth Clinical ) at the next lower grade level that equips you with the particular knowledge, skills and abilities to perform successfully the duties of this position. Experience for this position includes that which provides a working knowledge and ability to screen patients for Telehealth modality and refer patients that do not meet established criteria to appropriate care; capture and transmission of clinical images and/or data, obtains consent as necessary, generates consults according to established procedures for each telehealth specialty, transmits images or clinical data to the electronic medical record, provides patient education regarding general anatomy, disease processes and prevention as appropriate, and takes appropriate action based on the providers' findings and recommendations; provides hands on assistance and reports clinical observations under the direction of a licensed independent Practitioner or clinical specialist; work out process issues, equipment needs, problems, data collection and any other logistical issues; conducts routine inventories and consistently tracking location/status of Telehealth technology located at assigned site; troubleshoots, repairs, and coordination of replacement equipment as necessary. Demonstrated Knowledge, and Skills. To be creditable, this experience must be equivalent to the next lower grade level, of the GS-6 and demonstrate the following KSA's. a. Ability to use independent technical judgement to analyze, evaluate and resolve problems. b. Knowledge of quality control and assurance procedures and principles of performance improvement. c. Ability to function effectively between competing priorities. d. Knowledge of proper inventory management, maintenance and troubleshooting of telehealth equipment. e. Ability to work with team to provide technical guidance , plan, organize and coordinate activities of a health technician in order to effectively complete job duties of assignment such as distributing workload, monitoring the status and progress of work, monitoring accuracy of work. f. Ability to assist in Health Technician (Telehealth Clinical) development , outcome management and strategic planning. g. Ability to perform successful knowledge transfer regarding the use of telehealth technologies. Certification:
None References:
VA handbook 5005/96 Part II, Appendix G-50 The full performance level of this vacancy is GS-7. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-7, Functions or Scope of Assigned Duties:
This position functions above the full performance level for the Health Technician (Telehealth Clinical) position and serves in an advance role. The incumbent performs a full range of duties and is responsible for day-to-day operation of telehealth services at the assigned location and between the assigned location and remote sites of care as well as participating in the programmatic development and advanced support of the facility-wide telehealth program. The incumbent is expected to be able to exercise independent judgement and will often provide guidance to less experienced staff members and will require minimal direct supervision. This advance position functions above the full performance level and therefore requires the performance of higher-level duties which must consist of significant scope, complexity (difficulty) and range of variety and be performed by the incumbent at least 25% of the time. Physical Requirements:
The work requires some physical exertion such as prolonged periods of standing, bending, reaching crouching, stooping, stretching, and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients. The work requires above average agility and dexterity. The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid driver's license may be required.
Estimated Salary: $20 to $28 per hour based on qualifications.
Coordinating, installing, maintaining, and managing the inventory of Teleworking technologies including hardware and software with assistance of Biomed and IT. Providing established standardized competency based training, guidance and information on the use of advanced Telehealth technologies to patients, staff and providers. Providing established standardized competency based training for Telehealth technology , facilitating interactive simulations for clinical staff participating in Telehealth programs. Supporting designated complex Telehealth programs that require advanced technical skillsets. Coordinating clinic set up and monitoring of workload capture and issues for assigned patient and provider clinics including Telehealth resource based scheduling. Full performance level assignments associated with this position include, but are not limited to:
Preparing the clinical environment, which may include preparing medical and telecommunications equipment to be used for clinical examination and treatment. Serving as a telepresenter, within scope of practice, during clinical video telehealth (CVT) and VA Video Connect (VVC) encounters including tasks such as establishing and maintaining video conferencing connections, making introductions between patient site and provider site, following instructions of a clinician to facilitate an effective clinical encounter. Providing patient education via approved materials. Providing education and training to Veterans, clinical staff and providers on the use of telehealth technologies and serving as a point of contact to answer questions and address concerns related to these technologies. Receiving and scheduling request for simple and complex intra-facility, and inter-facility telehealth appointments using an electronic resource-based scheduling system. Ensuring that patient privacy is protected by complying with all information security and patient privacy regulations. Arranging and completing test video calls with Veterans to prepare the Veterans for clinical encounters using telehealth technologies. Taking measures to ensure patient care is delivered safely by following appropriate procedures for the cleaning of clinical equipment and the care environment while following all patient safety guidelines, protocols, and procedures. Serving as an imager and manager of clinical data for store and forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data and transmitting them electronically for clinical review in accordance with VHA national guidelines. Work Schedule:
Monday to Friday, 8am-4:
30pm Financial Disclosure Report:
Not required Telework Available:
Not Available Functional Statement:
Yes Basic Requirements:
United States Citizenship:
Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency:
A candidate will not be appointed under authority of 38 U,S.C. chapters 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English. Experience and Education.
Experience:
Oneyear of experience in a health care field that demonstrates the applicants ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician. OR Education:
Four academic years above high school leading to a Bachelor's degree with courses related to the occupation. OR Experience/Education Combination. Equivalentcombination of experience and education are qualifying for entry level for which both education and experience are acceptable. Examples are listed below. a. Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an Associate's degree in a health care related field; or b. Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S Armed Forces. In addition to meeting the basic requirements listed above, you must meet the grade requirements at the GS-7 level to qualify for this position. Grandfathering Provision All Health Technicians (Telehealth Clinical) employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series and grade held. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:
(1) Such employees may be reassigned, promoted up to and including the full performance (journeyman) level, or changed to lower grade within the occupation, but may not be promoted beyond the journeyman level or placed in in supervisory or managerial positions. (2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. (3) If an employee who was retained (grandfathered) under this provision leaves that occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of re-entry to the occupation. Grade Determinations:
In addition to the basic requirements, applicants must demonstrate at least 1 year of experience that is directly related to the duties of a Health Technician (Telehealth Clinical ) at the next lower grade level that equips you with the particular knowledge, skills and abilities to perform successfully the duties of this position. Experience for this position includes that which provides a working knowledge and ability to screen patients for Telehealth modality and refer patients that do not meet established criteria to appropriate care; capture and transmission of clinical images and/or data, obtains consent as necessary, generates consults according to established procedures for each telehealth specialty, transmits images or clinical data to the electronic medical record, provides patient education regarding general anatomy, disease processes and prevention as appropriate, and takes appropriate action based on the providers' findings and recommendations; provides hands on assistance and reports clinical observations under the direction of a licensed independent Practitioner or clinical specialist; work out process issues, equipment needs, problems, data collection and any other logistical issues; conducts routine inventories and consistently tracking location/status of Telehealth technology located at assigned site; troubleshoots, repairs, and coordination of replacement equipment as necessary. Demonstrated Knowledge, and Skills. To be creditable, this experience must be equivalent to the next lower grade level, of the GS-6 and demonstrate the following KSA's. a. Ability to use independent technical judgement to analyze, evaluate and resolve problems. b. Knowledge of quality control and assurance procedures and principles of performance improvement. c. Ability to function effectively between competing priorities. d. Knowledge of proper inventory management, maintenance and troubleshooting of telehealth equipment. e. Ability to work with team to provide technical guidance , plan, organize and coordinate activities of a health technician in order to effectively complete job duties of assignment such as distributing workload, monitoring the status and progress of work, monitoring accuracy of work. f. Ability to assist in Health Technician (Telehealth Clinical) development , outcome management and strategic planning. g. Ability to perform successful knowledge transfer regarding the use of telehealth technologies. Certification:
None References:
VA handbook 5005/96 Part II, Appendix G-50 The full performance level of this vacancy is GS-7. The actual grade at which an applicant may be selected for this vacancy is in the range of GS-7, Functions or Scope of Assigned Duties:
This position functions above the full performance level for the Health Technician (Telehealth Clinical) position and serves in an advance role. The incumbent performs a full range of duties and is responsible for day-to-day operation of telehealth services at the assigned location and between the assigned location and remote sites of care as well as participating in the programmatic development and advanced support of the facility-wide telehealth program. The incumbent is expected to be able to exercise independent judgement and will often provide guidance to less experienced staff members and will require minimal direct supervision. This advance position functions above the full performance level and therefore requires the performance of higher-level duties which must consist of significant scope, complexity (difficulty) and range of variety and be performed by the incumbent at least 25% of the time. Physical Requirements:
The work requires some physical exertion such as prolonged periods of standing, bending, reaching crouching, stooping, stretching, and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients. The work requires above average agility and dexterity. The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid driver's license may be required.
- Department:
0640 Health Aid And Technician - Salary Range:
$49,976 to $64,964 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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